Return, Refund & Cancellation Policy

At JAGRUTI, we manufacture and supply paper stationery products such as diaries, notebooks, and account keeping books. Due to the nature of our products (paper-based, bulk-use, and business utility items), our return and refund policy is strictly limited and designed to prevent misuse while remaining compliant with applicable Indian laws.

No Return Policy (General Rule)

All products sold on this website are non-returnable and non-refundable, except under the specific conditions mentioned below.

We do not accept returns for:

  • Change of mind
  • Excess ordering
  • Minor variations in color, texture, binding, or finishing
  • Slow-moving stock or resale-related concerns
  • Bulk/wholesale dissatisfaction
Eligible Cases (Replacement / Refund Only if Applicable)

We will only entertain requests if:

  • Product is physically damaged during transit, OR
  • Product is defective (manufacturing defect), OR
  • Wrong product has been delivered

Strict Conditions:

  • Complaint must be raised within 48 hours of delivery
  • Unboxing video proof is mandatory (clearly showing sealed package opening)
  • Clear photos of issue must be provided

Without proper proof, claims will not be accepted.

Resolution Policy (No Cash Leakage Approach)

Upon approval:

  • Primary resolution: Replacement of the product
  • Secondary (at our discretion): Store credit
  • Refunds: Issued only if replacement is not possible

We reserve the right to deny refunds and provide replacement/store credit instead, even in approved cases.

Return Logistics (If Approved)
  • Reverse pickup may or may not be provided, depending on location
  • If reverse pickup is unavailable, customer must self-ship the product
  • Product must be unused and returned in original packaging

Failure to meet these conditions will lead to rejection of claim.

Refund Processing (If Applicable)

  • Processed within 7–10 business days after inspection
  • Refund will be issued to the original payment method

For COD orders:

  • Refund will be processed via bank transfer/UPI only
  • Customer must provide correct banking details
Order Cancellation Policy

  • Orders can be cancelled within 6 hours of placing the order only
  • Orders already processed, printed, or dispatched cannot be cancelled
Bulk / B2B Orders Clause

For bulk, institutional, or wholesale orders:

  • No returns, no refunds under any circumstances
  • Quality disputes must be raised immediately upon receipt
  • Liability is limited strictly to replacement of defective goods only
Limitation of Liability

  • Our maximum liability is limited to the value of the product purchased
  • We are not liable for any indirect, incidental, or business losses
Product Nature Disclaimer

Paper stationery products may have:

  • Slight variation in shade, GSM, binding alignment, or finishing
  • These are not considered defects
Right to Refuse Claims

We reserve the absolute right to:

  • Reject fraudulent or excessive claims
  • Block users/accounts with repeated return requests
  • Modify this policy at any time without prior notice
Contact for Claims

  • Email: info@jagruti.co.in
  • WhatsApp/Phone: +91 82915 21572

Compliance Note

This policy is structured in accordance with Indian e-commerce laws, ensuring transparency while allowing the seller to define reasonable return conditions as permitted under law.